Refund policy
Last updated: August 6, 2026
Due to the personal-use and hygienic nature of hair extensions and lace products, all Sovereign Curls sales are final.
We do not accept returns or exchanges because of personal preference, a change of mind, ordering the wrong product, or failing to review product details before checkout.
A return is accepted only when Sovereign Curls sends:
- The wrong product
- The wrong texture
- The wrong length
Please carefully review your order, including the selected product, texture, length, and lace option, before completing checkout.
Eligible Fulfillment Errors
Your order may qualify for a return when the item delivered does not match the item listed in your order confirmation.
Examples include:
- You ordered Crown Wave but received Regal Curl
- You ordered an 18-inch bundle but received a different length
- You ordered a closure but received a frontal
- You received a product different from the product shown on your order confirmation
Selecting the wrong product, texture, or length during checkout does not qualify as a fulfillment error.
Reporting an Incorrect Order
You must inspect your order immediately after delivery.
Email contact@sovereigncurls.com within 7 calendar days of the delivery date if you believe you received the wrong product, texture, or length.
Your email must include:
- Your full name
- Your order number
- A description of the item you ordered
- A description of the item you received
- Clear photographs or video of the complete product
- A photograph of the product labels, length markings, bundle bands, and packaging
- A photograph of the shipping label, when requested
Please keep the product and all original packaging while your claim is being reviewed.
Submitting a claim does not automatically guarantee approval. Sovereign Curls must verify that a fulfillment error occurred.
Product Condition Requirements
To qualify for a return, the product must remain:
- Unworn
- Uninstalled
- Unwashed
- Unconditioned
- Uncombed and unbrushed
- Uncut
- Uncolored and unbleached
- Free from styling products, adhesive, makeup, odors, and residue
- In its original packaging
- Attached to all original bundle bands, ties, tags, labels, and seals
Closures and frontals must not be cut, plucked, tinted, bleached, washed, sprayed, glued, installed, or otherwise altered.
Once the product has been worn, installed, washed, opened beyond what is reasonably necessary to inspect it, or altered in any way, Sovereign Curls may be unable to verify the reported error.
Do not alter the product while waiting for a response.
Approved Returns
When Sovereign Curls confirms that the wrong product, texture, or length was sent, we will provide return instructions and, when applicable, a prepaid return label.
The customer will not be responsible for reasonable return-shipping costs caused by a verified Sovereign Curls fulfillment error.
Depending on product availability, the customer may be offered:
- The correct replacement item
- A refund for the incorrect item
- Store credit, if accepted by the customer
A replacement cannot be guaranteed when a product or length has sold out.
Do not mail a product back until you have received written authorization and return instructions from Sovereign Curls. Unauthorized returns may be refused or returned to the sender.
Return Deadline
Once a return is authorized, the package must be handed to the designated shipping carrier within the timeframe stated in your return instructions.
Failure to ship the product within the approved timeframe may result in the return authorization being canceled.
The customer should retain the return receipt and tracking information until the matter is resolved.
Return Inspection
Returned merchandise will be inspected before a replacement or refund is approved.
A return may be denied when:
- The returned item does not match the item originally delivered
- The hair or lace has been installed, worn, washed, brushed, cut, or altered
- Bundle bands, labels, tags, ties, or seals have been removed or broken
- The product contains adhesive, styling products, makeup, fragrance, smoke, or other residue
- The original product or required packaging is missing
- The product was damaged after delivery
- The customer returned the product without authorization
- The claim was submitted outside the reporting period
If a returned product does not meet the eligibility requirements, Sovereign Curls may decline the return. The customer may be responsible for shipping costs if they request that an ineligible product be sent back to them.
Refunds
When a refund is approved, it will be issued to the original payment method.
The refund may include:
- The purchase price of the incorrect item
- Applicable taxes paid on that item
- Original standard shipping charges when the entire order was incorrect and a refund is issued instead of a replacement
Refund processing times are determined partly by the customer’s bank, card issuer, or payment provider.
Sovereign Curls does not issue cash refunds, checks, or refunds to a payment method different from the one used for the original purchase.
Buy Now, Pay Later Purchases
Refunds for purchases made through Shop Pay Installments or another financing provider will be returned through the original provider.
The provider will determine how the refund is applied to the customer’s installment balance, completed payments, or remaining payment schedule.
Damaged or Potentially Defective Items
A damaged or potentially defective item is handled as an order issue, not as a standard return based on preference.
Contact contact@sovereigncurls.com within 7 calendar days of delivery before washing, installing, cutting, coloring, bleaching, plucking, tinting, or otherwise altering the product.
Include clear photographs and video showing the reported issue. Sovereign Curls may require the product to be returned for inspection before determining the appropriate resolution.
Nothing in this policy limits remedies that cannot lawfully be excluded under applicable consumer-protection law. Texas prohibits false, misleading, and deceptive trade practices in consumer transactions.
Natural Product Variations
Hair extensions may have minor natural variations in:
- Curl or wave pattern
- Natural color and undertone
- Strand thickness
- Density
- Texture
- Appearance when wet or dry
Curly and wavy hair is measured while stretched and may appear shorter in its natural state.
Minor variations consistent with the product description do not mean the wrong product, texture, or length was sent.
Customers should compare the product received with their order confirmation and contact Sovereign Curls before altering the hair if they believe an error occurred.
Items That Cannot Be Returned
Returns are not accepted for:
- Change of mind
- Customer ordering errors
- Selecting the wrong texture or length
- Booking an installation appointment before receiving the order
- Disliking the texture after receiving the correct texture
- Minor natural differences between bundles
- Hair that has been installed or worn
- Hair with removed or broken bundle bands, tags, ties, labels, or seals
- Washed, conditioned, brushed, combed, cut, colored, or bleached hair
- Altered closures or frontals
- Gift cards
- Free gifts
- Samples
- Giveaways
- Promotional merchandise
- Products marked Final Sale
Using a promotional code does not create return eligibility.
Cancellations and Order Changes
Customers are responsible for checking all order details before completing checkout.
Cancellation, address-change, or product-change requests must be sent to contact@sovereigncurls.com within 24 hours of purchase.
We will make reasonable efforts to accommodate requests received within that period, but approval is not guaranteed.
Once an order enters processing, production, inventory allocation, fulfillment, or shipment, it may no longer be changed or canceled.
Royal Release and Preorder Delays
Royal Release and preorder items are purchased before they are available for immediate shipment.
Estimated fulfillment dates are based on information available when the order is placed. If Sovereign Curls cannot ship within the promised timeframe, customers will receive an appropriate delay notice and the option to accept the revised shipping timeline or cancel the affected unshipped merchandise for a refund when required by federal law.
Address Errors and Returned Packages
Customers are responsible for entering a correct and complete shipping address.
Orders are not eligible for refunds solely because the customer entered:
- The wrong address
- An old address
- An incomplete recipient name
- A missing apartment or unit number
- Incorrect contact information
Address corrections are not guaranteed after processing begins.
Packages returned because of an incorrect address, refusal, or failure to claim the package are not considered approved returns. Additional shipping charges may be required to send the order again.
Chargebacks
Please contact contact@sovereigncurls.com before submitting a chargeback so that we have an opportunity to review the concern.
Sovereign Curls may provide the payment provider with order records, tracking information, delivery confirmation, photographs, customer communications, checkout information, and the policies accepted at purchase.
This provision does not prevent customers from exercising legitimate rights through their financial institution.
Contact Us
Questions or eligible order issues may be sent to:
Sovereign Curls
Email: contact@sovereigncurls.com
Website: sovereigncurls.com
Do not mail a return to the address shown on the shipping package unless Sovereign Curls specifically provides that address in your return authorization.