Thank you for shopping with Sovereign Curls. This Shipping Policy explains our Royal Release processing period, estimated delivery timeline, shipping charges, signature requirements, tracking, and responsibility for packages after shipment.
By placing an order through sovereigncurls.com, you agree to this Shipping Policy.
Royal Release Preorders
Sovereign Curls currently operates primarily through limited Royal Release preorder events.
Unless a product page specifically states that an item is ready to ship, products are purchased before they are available for immediate shipment. Each order requires time for product preparation, quality inspection, sorting, packaging, and transfer to the shipping carrier.
An order-confirmation email means that we received your order. It does not mean that your order has shipped.
Processing Time
Please allow 10–14 business days for processing and fulfillment.
Business days are Monday through Friday, excluding federal holidays and announced Sovereign Curls business closures.
Orders placed after 12:00 p.m. Central Time begin processing on the following business day.
Processing may include:
- Payment and order verification
- Product preparation
- Inventory allocation
- Quality inspection
- Order sorting
- Packaging
- Shipping-label preparation
- Transfer to the carrier
Orders may ship sooner, but customers should allow the full 10–14-business-day processing period.
Processing Time Versus Transit Time
Processing time and carrier transit time are separate.
The 10–14-business-day processing period ends when your package is transferred to and accepted by the shipping carrier.
After the carrier accepts your package, estimated transit time is approximately 1–2 business days.
Your total estimated timeline is therefore approximately:
11–16 business days from purchase to delivery.
This is an estimate rather than a guaranteed delivery date. Weekends, federal holidays, announced closures, severe weather, carrier interruptions, address problems, and other circumstances may extend the timeline.
Estimated Delivery Dates
Estimated delivery dates displayed on product pages, in the cart, or during checkout are based on our processing and transit settings.
A delivery estimate does not guarantee arrival by a specific date.
Please do not schedule a hair appointment, vacation, photoshoot, birthday event, or other time-sensitive commitment until your package has been delivered and fully inspected.
Sovereign Curls is not responsible for missed appointments, travel plans, event costs, or other expenses resulting from processing time or carrier delays.
Royal Release Delays
Our processing timelines are good-faith estimates based on the information reasonably available when your order is placed.
If Sovereign Curls cannot ship an order within the timeframe promised at purchase, we will provide a delay notice and a revised estimated shipping date.
When required by applicable law, customers will be given the option to:
- Accept the revised shipping timeframe; or
- Cancel the affected unshipped merchandise for a refund to the original payment method.
Federal rules generally require online sellers to have a reasonable basis for an advertised shipping timeframe and, when that timeframe cannot be met, obtain the customer’s consent to the delay or refund the unshipped merchandise.
Shipping Destinations
Sovereign Curls currently ships to eligible United States addresses for which an available shipping method appears during checkout.
We may restrict or cancel delivery to an address that:
- Cannot be verified
- Is outside our current service area
- Cannot securely receive packages
- Is identified as high risk
- Is not supported by the selected carrier
Shipping Charges
Available shipping methods and charges are displayed during checkout.
Shipping charges may depend on:
- The delivery address
- Package weight and size
- The products ordered
- Available carrier services
- Promotional eligibility
Customers are responsible for reviewing shipping charges before completing checkout.
Free Shipping on Three or More Bundles
Orders containing three or more qualifying hair bundles receive free shipping when the promotion is available.
Closures, frontals, gift cards, gifts, samples, and other merchandise do not count toward the three-bundle requirement unless expressly stated.
Free shipping:
- Applies only to eligible United States destinations
- Uses a shipping service selected by Sovereign Curls
- Does not shorten the processing period
- Does not guarantee delivery by a particular date
- Has no cash or store-credit value
- May not be combined with certain promotions
The free-shipping option will appear during checkout when an order qualifies.
Signature-Required Orders
Orders with a merchandise subtotal of $300 or more after discounts and before taxes and shipping charges require a signature upon delivery.
Sovereign Curls may also require signature confirmation on an order of any value based on:
- Fraud-risk indicators
- Payment-verification concerns
- The delivery destination
- Previous delivery issues
- Reshipment circumstances
- The overall value or contents of the package
The signature requirement cannot ordinarily be removed after the order has entered fulfillment or shipped.
Customers are responsible for:
- Monitoring tracking updates
- Ensuring that an authorized recipient is available
- Responding to carrier delivery-attempt notices
- Collecting the package from a carrier location when applicable
A signature-required package will not ordinarily be left unattended. The carrier may attempt redelivery or hold the package at an authorized pickup location.
Shopify recommends signature confirmation for high-value orders because it can provide stronger evidence in product-not-received disputes.
Missed Signature Deliveries
Sovereign Curls is not responsible when delivery cannot be completed because no authorized person is available to sign.
Packages returned because:
- No one was available to sign
- Delivery attempts were unsuccessful
- The customer failed to collect the package
- The customer refused delivery
are not automatically eligible for a refund.
If the package is returned to Sovereign Curls in acceptable condition, the customer may be required to pay all applicable reshipping costs before the order is mailed again.
Order Tracking
After your package has shipped, a shipping-confirmation email will be sent to the email address provided during checkout.
The confirmation should include:
- The shipping carrier
- A tracking number
- A link to available tracking updates
Tracking may display “Label Created” before the carrier physically receives or scans the package. Customers should allow time for tracking updates to begin.
Customers are responsible for monitoring tracking information and arranging for delivery to a safe, secure, and accessible location.
Responsibility After Carrier Acceptance
To the fullest extent permitted by applicable law, Sovereign Curls is not responsible for packages that are lost, stolen, delayed, damaged, or misdelivered after they have been:
- Properly packaged;
- Addressed using the information submitted during checkout; and
- Accepted by the shipping carrier.
Once a package is accepted by the carrier, transportation and delivery are handled by that carrier.
Sovereign Curls does not automatically issue a replacement, refund, or store credit for a package that is lost or damaged while in the carrier’s possession.
This section does not apply when the delivery problem directly resulted from a verified Sovereign Curls fulfillment error or where applicable law provides a remedy that cannot be excluded.
Lost Packages
If tracking stops updating or indicates that a package may be lost, the customer is responsible for contacting the shipping carrier and beginning the carrier’s missing-package process.
Customers may be required to:
- Confirm the delivery address
- Contact the carrier
- Complete a missing-mail or missing-package request
- Submit documents required by the carrier
- Participate in a carrier investigation
- File an eligible insurance claim
Email contact@sovereigncurls.com with your name, order number, and tracking number if shipment records are needed for your claim.
Sovereign Curls may provide reasonable assistance by supplying available tracking details, shipping records, or other relevant information. Providing assistance does not guarantee that a replacement, refund, or store credit will be approved.
If the carrier approves and pays a claim directly to Sovereign Curls, we may apply the approved claim amount toward an appropriate resolution. Any resolution will depend on the amount approved, the carrier’s findings, product availability, and applicable law.
Packages Marked Delivered
A package marked delivered by the carrier is considered delivered to the address submitted during checkout unless evidence shows otherwise.
If tracking shows delivery but the package cannot be located, customers should:
- Check all doors, porches, garages, mailrooms, parcel lockers, and designated delivery areas.
- Ask household members, neighbors, leasing-office staff, or building personnel.
- Confirm the shipping address listed on the order.
- Allow until the end of the delivery day in case the package was scanned before final placement.
- Contact the carrier and request available delivery details.
- File a missing-package or theft report when appropriate.
Sovereign Curls is not responsible for packages that are stolen, removed, or otherwise lost after confirmed delivery.
A delivered tracking scan does not automatically qualify an order for a replacement, refund, or store credit.
Stolen Packages
Customers are responsible for providing a safe and secure delivery location.
If a delivered package is believed to have been stolen, the customer may need to:
- Contact the carrier
- File a police report
- Notify their apartment, leasing office, or property manager
- Review available security footage
- Submit a written statement
- File a claim through any applicable shipping-protection service
Sovereign Curls does not automatically replace or refund stolen packages.
For orders requiring a signature, customers should ensure that an authorized recipient is available or arrange carrier pickup where permitted.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate delivery address.
Before completing checkout, verify:
- Recipient’s full name
- Street number and street name
- Apartment, suite, or unit number
- City, state, and ZIP code
- Email address
- Telephone number
Sovereign Curls is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer submitted inaccurate or incomplete information.
Examples include:
- An old address
- An incorrect street number
- A missing apartment number
- An incorrect ZIP code
- An incomplete recipient name
- Misspelled information
- An address that cannot accept packages
Address Corrections
Address-change requests must be emailed to contact@sovereigncurls.com within 24 hours of purchase.
Include:
- Your full name
- Order number
- The original address
- The complete corrected address
We will make reasonable efforts to update the order, but changes are not guaranteed.
An address ordinarily cannot be changed after the order has entered fulfillment, received a shipping label, or been transferred to the carrier.
For security purposes, Sovereign Curls may require identity or payment verification before changing an address.
Packages Returned to Sender
A package may be returned to Sovereign Curls because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to sign
- Failure to collect the package
- Customer refusal
- An inaccessible delivery location
Returned-to-sender packages are not automatically eligible for a refund.
After the package is returned and inspected, the customer may be required to pay:
- Additional reshipping charges
- Return-to-sender charges assessed by the carrier
- Address-correction or related carrier fees
Original shipping charges are nonrefundable when the return resulted from customer-provided information, missed delivery attempts, failure to sign, refusal, or failure to collect the package.
Carrier Delays
After a package has been transferred to the carrier, delivery may be affected by circumstances outside Sovereign Curls’ control, including:
- Severe weather
- Federal holidays
- Carrier backlogs
- Transportation interruptions
- Regional emergencies
- Routing errors
- Failed delivery attempts
- Property-access restrictions
- Address-verification issues
Carrier delivery dates are estimates unless the carrier expressly provides a guaranteed service.
Sovereign Curls cannot control carrier operations and is not responsible for delays occurring after carrier acceptance.
Damaged Shipping Packages
If your shipping box or mailer arrives visibly damaged, photograph it before opening the package.
Retain:
- The shipping box or mailer
- Shipping label
- Internal packaging
- Product packaging
- All merchandise received
Contact the carrier promptly to ask about its damage-claim process.
You may also email contact@sovereigncurls.com within seven calendar days of delivery with:
- Your order number
- Clear photographs of the shipping package
- Photographs or video of the merchandise
- A description of the damage
Sovereign Curls may provide information reasonably needed for an eligible carrier claim. Transit damage does not automatically qualify the order for a return, replacement, refund, or store credit.
Incorrect Item, Texture, or Length
Inspect every item before removing bundle bands, tags, labels, ties, or seals and before washing, brushing, coloring, cutting, or installing the hair.
Returns are accepted only when Sovereign Curls verifies that we sent:
- The wrong item
- The wrong texture
- The wrong length
The merchandise must remain:
- Unused
- Uninstalled
- Unwashed
- Unaltered
- Attached to all original bands, tags, ties, labels, and seals
- In its original condition and packaging
Selecting the wrong item, texture, length, closure, or frontal during checkout does not qualify as a Sovereign Curls fulfillment error.
Eligible issues must be reported to contact@sovereigncurls.com within seven calendar days of delivery. Complete requirements are available in our Return & Refund Policy.
Order Changes and Cancellations
Customers are responsible for reviewing their complete order before checkout, including:
- Product
- Texture
- Length
- Lace selection
- Quantity
- Shipping address
- Contact information
Cancellation or product-change requests must be emailed to contact@sovereigncurls.com within 24 hours of purchase.
Requests are not guaranteed. Once an order enters processing, inventory allocation, fulfillment, or shipment, it may no longer be changed or canceled.
This does not limit any rights that apply if Sovereign Curls cannot ship within the promised timeframe.
Order Verification and Fraud Review
Sovereign Curls may place an order on hold, request additional verification, require a signature, or cancel an order when:
- The shipping address cannot be verified
- Billing and shipping information conflict
- The transaction is identified as medium or high risk
- Required customer information is incomplete
- Identity or payment authorization cannot be confirmed
- The destination is not serviceable
- The order appears fraudulent or violates our Terms of Service
Shopify advises merchants to review high-risk orders before fulfillment because fulfilling fraudulent orders can lead to chargebacks.
If an order is canceled after payment has been collected, the appropriate amount will be refunded to the original payment method.
Contact Us
Questions about shipping, tracking, or delivery may be sent to:
Sovereign Curls
Email: contact@sovereigncurls.com
Website: sovereigncurls.com
Please include your order number when contacting us about an existing purchase.